Refund policy

Returns

We want you to love what you ordered. If something isn't right, you have 30 days from the day your order is delivered to return it.

To be eligible for a return, items must be:

• Unworn, unwashed, and unused
• In original condition, with any tags and packaging
• Not marked as final sale

Gift cards and final sale items can't be returned.

How to start a return

Log in to your account at account.joejosts.com, open the order, and request a return. You can also email shop@joejosts.com with your order number and we'll get you set up.

Once your return is approved, we'll send you the return address and instructions. Please wait to hear from us before sending anything back.

Return shipping

You're responsible for return shipping. We recommend a service with tracking, since we can't refund a package that doesn't reach us.

Refunds

Once we receive and inspect your return, we'll refund your original payment method within 5 business days. Your bank or card company may take a few more days to show it on your statement. Original shipping charges aren't refunded.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Damaged or wrong items

If your order shows up damaged, defective, or just plain wrong, email shop@joejosts.com within 7 days of delivery with your order number and a photo. We'll make it right, and return shipping is on us.

Bar merch

Items sold only at the bar are purchased in person, cash only, and can't be returned or exchanged through the online shop.